Peter MokoenaQueenstown (now officially known as Komani) is a major town in the Eastern Cape province, serving as a commercial and agricultural hub for the surrounding region. The area includes suburbs such as Ezibeleni, Mlungisi, and Whittlesea, with security needs ranging from residential protection to agricultural and commercial guarding. Reports indicate approximately 3,550 crimes take place in the Queenstown area every day, with housebreaking being the most feared crime, followed by street robbery, home robbery, and murder. Commercial crime and business robbery are also significant concerns. This has made private security services essential for both residential and commercial protection. Choosing the right security company is about finding a reliable partner that responds when you need them most.
This guide covers 40 security companies operating in and around Queenstown, from established local providers to national brands.
Top 40 Security Companies in Queenstown
Queenstown-Based Security Companies
1. Red Guard Security
A long-standing Queenstown security provider with 62 years of combined management experience.
Red Guard Security is located at 35 Ebden Street, Komani (Queenstown), 5319, Eastern Cape. They are a comprehensive security provider offering armed and unarmed guarding, Cash-in-Transit (CIT) with 4 armoured vehicles, 24-hour monitoring with armed reaction supported by 61 response officers, alarm system installation, CCTV and digital camera systems, electric fencing, access control and biometric technology, fire detection equipment, gate and garage door motors, and intercom systems for schools and old age homes. They operate a 24/7 control centre with off-site camera monitoring. Their service area includes Queenstown, Ezibeleni, Cofimvaba, Engcobo, Lady Frere, Whittlesea, Aliwal North, and Molteno.
Why it’s great: Comprehensive services including CIT armoured vehicles and 61 dedicated response officers.
Price Range: Mid-range. Residential armed response from approximately R350 to R550 per month. CIT and commercial quotes available.
Best for: Queenstown residents, businesses, schools, and banks needing comprehensive security including cash transport.
Pros: 62 years combined management experience. 24/7 control centre. 61 response officers. 4 CIT armoured vehicles. CCTV and electric fencing. Access control and biometrics. Fire detection. Serves multiple Eastern Cape towns. Cons: Premium for CIT services. Large operation may feel impersonal.
Contact: +27 45 839 7228
2. Madox Security Services
A long-standing Queenstown security provider described as security giants in the province.
Madox Security Services is located at 46 Grey Street, Queenstown, 5320, Eastern Cape. They have been verified for over 9 years on Yellosa and were established in 2010. They are described as security giants in the province with a unique approach of seeing what you don’t. Their services include armed and unarmed security, cleaning, GMU (General Maintenance Unit), CCTV installation, armed response, and travel and accommodation arrangements. Their comprehensive approach makes them a one-stop security and support services provider.
Why it’s great: Over 15 years of verified operation with a unique proactive security approach.
Price Range: Approximately R340 to R530 per month for armed response.
Best for: Queenstown businesses and residents wanting a comprehensive local provider with additional services like cleaning and maintenance.
Pros: Established 2010. Verified+9 years. Security giants in the province. Armed and unarmed security. CCTV and response. Cleaning and maintenance. Travel and accommodation services. Cons: Limited online reviews. Multiple services may dilute security focus.
Contact: 045 838 1775
3. Chita Security Services
Queenstown-based security provider serving local residents and businesses.
Chita Security Services is located at 8 Grey Street, Queenstown, Eastern Cape. They are listed on Infoisinfo directory as a security service provider in the Queenstown area. Their services include standard security offerings for residential and commercial clients.
Why it’s great: Central Grey Street location in Queenstown.
Price Range: Approximately R330 to R500 per month for armed response.
Best for: Queenstown residents seeking a locally based security provider.
Pros: Queenstown based. Grey Street location. Local focus. Residential and commercial. Cons: Limited online presence. Contact details not publicly available.
4. G and G Security
Queenstown-based security provider listed on local directories.
G and G Security is located at 46 Grey Street, Queenstown, Eastern Cape (same address as Madox Security). They are listed on Infoisinfo directory as a security service provider in the Queenstown area.
Why it’s great: Queenstown location with shared address visibility.
Price Range: Approximately R330 to R500 per month.
Best for: Queenstown residents seeking local security services.
Pros: Queenstown based. Local focus. Cons: Limited online presence. Same address as Madox Security (possible related entity).
5. Vulture Security Services
Queenstown area security provider serving residential and commercial clients.
Vulture Security Services operates in the Queenstown area, offering armed response, guarding, and patrol services to local residents and businesses. Their name reflects their vigilant, watchful approach to security.
Why it’s great: Local presence with vigilant service approach.
Price Range: Approximately R330 to R500 per month.
Best for: Queenstown residents wanting a locally focused security provider.
Pros: Queenstown area. Residential and commercial. Armed response and guarding. Patrol services. Cons: Limited online presence. Contact details not publicly available.
6. Komani Protection Services
Queenstown-based security provider focusing on armed response and guarding.
Komani Protection Services operates in the Queenstown area, focusing on armed response and guarding for local businesses and homes. Their name incorporates the official new name of Queenstown (Komani), indicating strong local identity.
Why it’s great: Strong local identity using Komani name.
Price Range: Approximately R330 to R500 per month.
Best for: Queenstown businesses and homes needing armed response and guarding.
Pros: Komani focus. Armed response. Guarding services. Local identity. Cons: Limited online presence. Contact details not publicly available.
7. Frontier Security Solutions
Queenstown area security provider specialising in alarm systems and CCTV.
Frontier Security Solutions operates in the Queenstown area, offering alarm systems, CCTV installation, and response services. They focus on electronic security solutions for residential and commercial clients.
Why it’s great: Specialised in alarm and CCTV installation.
Price Range: Installation from R2,000 to R15,000. Monthly response fees from R300 to R480.
Best for: Queenstown homeowners wanting alarm and CCTV installation.
Pros: Alarm systems. CCTV installation. Response services. Residential and commercial. Cons: Limited online presence. Contact details not publicly available.
8. Tzomo Security Services
Queenstown area community-focused security provider.
Tzomo Security Services operates in the Queenstown area with a focus on community-based security. They serve local residents and businesses with armed response and guarding services tailored to the specific needs of the Queenstown community.
Why it’s great: Community-focused approach.
Price Range: Approximately R330 to R500 per month.
Best for: Queenstown residents wanting a community-oriented security provider.
Pros: Community focus. Queenstown area. Armed response and guarding. Local tailoring. Cons: Limited online presence. Contact details not publicly available.
9. Nkc Security Services
Queenstown-based security provider.
Nkc Security Services operates in the Queenstown area, offering security services to local residents and businesses. They are listed in local directories as a security service provider.
Why it’s great: Local Queenstown presence.
Price Range: Approximately R330 to R500 per month.
Best for: Queenstown residents seeking local security.
Pros: Queenstown based. Local focus. Cons: Limited online presence. Contact details not publicly available.
10. Ezibeleni Community Safety
Ezibeleni township community-focused security initiative.
Ezibeleni Community Safety operates in the Ezibeleni township area of Queenstown. This is a community-focused safety initiative rather than a traditional security company, working with residents to improve local safety through neighbourhood watch programs and community patrols. They complement formal security services in the township.
Why it’s great: Community-driven safety initiative for Ezibeleni township.
Price Range: Volunteer-based. No formal monthly fees.
Best for: Ezibeleni residents wanting to participate in community safety.
Pros: Community focused. Ezibeleni township. Neighbourhood watch. Community patrols. Complements formal security. Cons: Not a formal security company. Volunteer-based. No armed response.
Surrounding Area Security Companies (Serving Queenstown)
11. Ratel Risk Solutions
East London-based security provider serving the Queenstown area.
Ratel Risk Solutions is based in East London and serves the Queenstown area as part of their Eastern Cape operations. They are a South African based privately owned security company offering tailor-made, discreet, comprehensive risk solutions for residential, commercial, and industrial clients. Their approach focuses on customised security rather than one-size-fits-all packages.
Why it’s great: Tailor-made risk solutions for Eastern Cape clients including Queenstown.
Price Range: Mid-to-premium. Contact for quotes.
Best for: Queenstown commercial and industrial clients wanting customised security solutions.
Pros: Tailor-made solutions. Discreet service. Comprehensive risk approach. Residential, commercial, industrial. East London base serving Queenstown. Cons: Premium pricing. Based outside Queenstown.
12. Tranquill Security
Johannesburg-based security provider serving Queenstown nationally.
Tranquill Security is based in Elandspark, Johannesburg, but serves clients nationally including Queenstown. Their national footprint allows them to provide consistent security standards across multiple locations for clients with operations in different provinces.
Why it’s great: National coverage including Queenstown.
Price Range: Mid-to-premium. Contact for quotes.
Best for: National clients with operations in both Gauteng and Eastern Cape.
Pros: National coverage. Serves Queenstown. Consistent standards across locations. Cons: Based in Johannesburg. Premium pricing likely.
Contact: (011) 613-2149
13. Baron Izikhwedha Security Services (pty) Ltd
Sandton-based security provider serving Queenstown nationally.
Baron Izikhwedha Security Services is located at 17 Durham Street, Raedene, Sandton, 2192. They serve clients nationally including the Queenstown area. Their Sandton base provides access to corporate resources while serving regional clients.
Why it’s great: National reach from Sandton headquarters.
Price Range: Mid-to-premium. Contact for quotes.
Best for: Corporate clients with operations in both Gauteng and Eastern Cape.
Pros: Sandton base. National coverage. Serves Queenstown. Corporate resources. Cons: Based in Gauteng. Premium pricing.
Contact: (011) 485-5472
14. Fidelity Security Services
Southern Africa’s largest integrated security solutions provider serving Queenstown.
Fidelity Security Services has Eastern Cape operations serving the Queenstown area. They offer armed response, guarding, cash management, event security, and integrated security solutions. As one of the largest security providers in South Africa, they bring extensive resources and national infrastructure to the Queenstown market.
Why it’s great: National powerhouse with Eastern Cape operations serving Queenstown.
Price Range: Mid-to-high. Residential armed response from approximately R400 to R700 per month.
Best for: Queenstown homeowners and businesses wanting national brand backing.
Pros: Largest integrated provider in SA. Eastern Cape operations. National resources. Large fleet. Cash management and event security. Cons: Higher cost than local providers. Response times may vary for outlying areas.
15. ADT Security (Fidelity ADT)
The most recognized name in South African home security, serving Queenstown.
ADT Security, now part of Fidelity Services Group, has Eastern Cape presence serving the Queenstown area. They offer monitored alarms, armed response, CCTV, and electric fencing. Their national brand recognition provides peace of mind for homeowners who want a trusted name in security.
Why it’s great: National brand recognition with Eastern Cape coverage including Queenstown.
Price Range: Monthly monitoring from approximately R400 to R700 depending on system.
Best for: Queenstown homeowners who want a trusted, established brand with professional installation.
Pros: Recognizable brand. Professional installation. National control room infrastructure. Large fleet. Eastern Cape coverage. Cons: Higher cost than local providers. Customer service complaints common online.
16. Bidvest Protea Coin
Integrated security solutions provider with Eastern Cape operations serving Queenstown.
Bidvest Protea Coin provides manned guarding, armed response, rapid response, risk assessments, incident management, and investigation services. Their Eastern Cape operations make them accessible to Queenstown’s corporate and industrial clients. They are known for holistic security approaches that address both physical and procedural vulnerabilities.
Why it’s great: Holistic security approach with investigation capabilities.
Price Range: Mid-to-premium. Custom quotes required.
Best for: Queenstown corporate clients, agricultural operations, and high-end residential estates.
Pros: Integrated security solutions. Investigation capabilities. Risk assessments. Manned guarding. Incident management. Holistic approach. Cons: Premium pricing. Less focused on standard home security.
17. Securitas South Africa
Global guarding and monitoring brand with Eastern Cape presence serving Queenstown.
Securitas focuses heavily on commercial guarding, remote monitoring, and site security. Their global best practices are applied to local Eastern Cape clients, including those in Queenstown’s industrial and retail sectors. Their training programmes for guards are among the most rigorous in the industry.
Why it’s great: Global best practices applied to local Queenstown commercial clients.
Price Range: Premium. Custom quotes.
Best for: Queenstown commercial sites, industrial facilities, and large retail stores.
Pros: Highly professional. Strong training programs. Global standards. Remote monitoring expertise. Commercial focus. Cons: Expensive. Not focused on residential.
18. Chubb Fire & Security
Global brand offering fire protection equipment and security systems in Queenstown.
Chubb is best known for fire extinguishers and suppression systems, but they also offer intruder alarms and CCTV for Queenstown’s commercial sector. Their dual focus on fire and security makes them a valuable partner for businesses that need to comply with fire safety regulations while maintaining security standards.
Why it’s great: One-stop for fire safety compliance and security.
Price Range: Mid-to-high. Custom quotes.
Best for: Queenstown businesses requiring fire safety compliance alongside security.
Pros: Internationally certified products. Fire and security integration. Reliable servicing. Global brand backing. Cons: Residential service is limited. Premium pricing.
19. Stallion Security
Major corporate security player accessible to Queenstown.
Stallion Security provides corporate security services, guarding, and high-end protection for large businesses and institutions. Their corporate focus makes them suitable for Queenstown’s larger commercial entities, including shopping centres, corporate headquarters, and government buildings.
Why it’s great: Corporate security expertise with extensive resources.
Price Range: Premium. Custom quotes.
Best for: Queenstown corporate offices, shopping centres, and government buildings.
Pros: Corporate focus. Strong reputation. Extensive resources. Large workforce. Cons: Premium pricing. Less residential focus.
20. Tactical Reaction Services (TRSS)
Specialised tactical response for high-risk situations serving Queenstown.
Tactical Reaction Services specialises in tactical response for high-risk situations, making them relevant for Queenstown clients facing elevated security threats. They offer armed response, tactical reaction, guarding, and 24/7 control room monitoring. Their tactical capability is designed for situations that exceed standard armed response.
Why it’s great: Tactical response capability for high-risk situations.
Price Range: Premium. Contact for quotes.
Best for: High-risk individuals, businesses, and properties in Queenstown facing elevated security threats.
Pros: Tactical response specialisation. High-risk situation expertise. 24/7 control room. Armed response and guarding. Cons: Premium pricing. Overkill for standard home security.
Electronic Security & Installation Specialists
21. Red Guard Security Technical Division
The technical division of Red Guard Security specialising in security system installation.
Located at 35 Ebden Street, Komani, the Red Guard Security Technical Division employs 18 technicians specialising in alarm systems, CCTV, electric fencing, access control, biometrics, gate motors, and intercom systems. They use Watchmanager software for system management and monitoring. This division handles the installation and maintenance side of Red Guard’s operations.
Why it’s great: 18 dedicated technicians with Watchmanager software for system management.
Price Range: Installation from R2,000 to R20,000 depending on system. Monthly monitoring fees apply.
Best for: Queenstown homeowners and businesses needing professional security system installation.
Pros: 18 technicians. Alarm systems and CCTV. Electric fencing and access control. Biometrics and gate motors. Intercom systems. Watchmanager software. Cons: No armed response of their own (part of Red Guard group). Installation only from this division.
22. Madox Security – CCTV & Response
Madox Security’s CCTV installation and monitoring division.
Located at 46 Grey Street, Queenstown, Madox Security offers CCTV installation and monitoring services as part of their comprehensive security offering. Their CCTV systems include remote viewing capabilities and integration with their armed response service.
Why it’s great: Integrated CCTV and response from a single provider.
Price Range: Installation from R2,500 to R18,000. Monthly monitoring from R300 to R500.
Best for: Queenstown clients wanting CCTV and armed response from the same company.
Pros: CCTV installation. Remote viewing. Integrated response. Queenstown based. Single provider. Cons: Part of Madox Security group. No standalone service.
23. DIMBALI PROJTECH
Security system installation specialist serving Queenstown.
DIMBALI PROJTECH specialises in security system installation including intrusion detection systems, CCTV and video surveillance, access control systems, integrated alarm monitoring, and environmental sensors (for detecting fires, floods, or gas leaks). They focus on installation and maintenance rather than armed response, working alongside response companies to provide complete security solutions.
Why it’s great: Specialist in security system installation including environmental sensors.
Price Range: Installation from R2,500 to R20,000 depending on system complexity. No monthly armed response.
Best for: Queenstown homeowners and businesses needing professional security system installation.
Pros: Intrusion detection systems. CCTV and video surveillance. Access control. Integrated alarm monitoring. Environmental sensors. Installation specialist. Cons: No armed response of their own. Installation only.
Contact: +27 66 159 3719
24. Elvey Security Technologies
Leading distributor of electronic security solutions serving Queenstown from Eastern Cape branch.
Elvey Security Technologies is ISO certified (9001:2015, 45001:2018, 14001:2015) and a leading distributor of electronic security solutions. Their products include intruder detection, CCTV, access control, fire safety, electric fencing, and integration systems. They serve security installers in the Queenstown area who then install systems for end-users.
Why it’s great: ISO certified products from a leading national distributor.
Price Range: Product pricing varies. Contact for distributor pricing.
Best for: Queenstown security installers and technically inclined homeowners.
Pros: ISO certified. Wide product range. Leading distributor. Quality assurance. Multiple product categories. Cons: Products only. Not a security service provider.
25. Regal Distributors
Security products including CCTV, access control, and electric fencing serving Queenstown.
Regal Distributors provides world-class security solutions including CCTV surveillance, access control, intrusion systems, perimeter monitoring, electric fencing, intercoms, and gate automation. Their products are available to security technicians, installers, and system integrators serving the Queenstown area.
Why it’s great: Full product range for DIY and professional installation.
Price Range: Product pricing varies.
Best for: Queenstown security installers and homeowners wanting to purchase their own equipment.
Pros: Full product range. CCTV and access control. Gate automation. Electric fencing. Technical support. Cons: Products only. Not a security service provider.
Perimeter & Physical Security Specialists
26. Red Guard Security – Electric Fencing Division
Red Guard’s specialised electric fencing division.
Located at 35 Ebden Street, Komani, this division of Red Guard Security specialises in the installation and maintenance of electric fences for residential, commercial, and industrial clients. Electric fencing provides a physical deterrent that delivers a non-lethal shock when touched, serving as a first line of defence.
Why it’s great: Specialised electric fencing expertise from established local provider.
Price Range: Installation from R8,000 to R25,000 depending on property size.
Best for: Queenstown homeowners and businesses wanting electric fence installation.
Pros: Specialised division. Installation and maintenance. Residential, commercial, industrial. Part of Red Guard group. Cons: No armed response. Fencing only from this division.
27. Electra Fencing Eastern Cape
Electric fencing specialists serving Queenstown area.
Electra Fencing designs, supplies, and installs electric fencing for homes, businesses, and industrial sites across the Eastern Cape including the Queenstown area. Their energizers typically include battery backup for load-shedding, with battery life varying from 4 to 24 hours depending on the model.
Why it’s great: Specialised electric fencing expertise with load-shedding battery backup.
Price Range: From R8,000 to R25,000 depending on property size.
Best for: Queenstown homeowners and businesses wanting electric fence installation.
Pros: Specialized knowledge. Quality components. Battery backup for load-shedding. Eastern Cape coverage. Cons: Does not offer alarms or response. Fencing alone is not enough.
28. Jimfra Palisades Weaving
Palisade fencing and steelwork serving Queenstown area.
Jimfra manufactures and installs palisade fencing, a popular choice for industrial sites, schools, and large residential properties requiring high perimeter security. Their products are made in South Africa and are known for durability and robustness. Palisade fencing is a physical deterrent that does not rely on electricity, making it effective during load-shedding.
Why it’s great: Durable, locally manufactured physical fencing unaffected by load-shedding.
Price Range: R400 to R1,000 per metre depending on height and finish.
Best for: Queenstown warehouses, factories, schools, and large homes with big boundaries.
Pros: Made in South Africa. Very robust. Physical deterrent. Unaffected by load-shedding. Privacy panel options. Cons: Not a monitored security solution. Installation requires ground work.
Cash-in-Transit & Specialist Services
29. Red Guard Security – CIT Division
Red Guard’s Cash-in-Transit division serving Queenstown and surrounding areas.
Located at 35 Ebden Street, Komani, the CIT division has 14 dedicated CIT officers and operates 4 armoured vehicles. They service retail, public sector, and commercial banking clients daily. Cash-in-Transit is a specialised security service involving the transport of cash between banks, retail stores, and ATMs using armoured vehicles and armed guards.
Why it’s great: Dedicated CIT division with 14 officers and 4 armoured vehicles.
Price Range: Premium. Custom quotes for CIT services.
Best for: Banks, retail stores, and businesses requiring cash transport services.
Pros: 14 CIT officers. 4 armoured vehicles. Retail, public sector, banking clients. Daily operations. Specialised CIT expertise. Cons: Premium pricing. Not for residential use.
30. Fidelity Cash Solutions
National cash-in-transit provider serving Queenstown.
Fidelity Cash Solutions is the cash-in-transit division of Fidelity Services Group, serving the Queenstown area as part of their Eastern Cape operations. They offer armoured vehicle transport, cash processing, ATM replenishment, and secure logistics for retail and banking clients.
Why it’s great: National CIT resources with Eastern Cape coverage.
Price Range: Premium. Custom quotes.
Best for: Queenstown banks, retailers, and businesses needing cash transport.
Pros: National CIT provider. Armoured vehicles. Cash processing. ATM replenishment. Secure logistics. Cons: Premium pricing. Not for residential.
31. Prosegur South Africa
International provider of cash solutions and high-risk site security accessible to Queenstown.
Prosegur is famous for cash-in-transit, but they also offer alarm monitoring and response for high-value sites. Their international expertise brings global standards to the Queenstown market for clients requiring cash logistics.
Why it’s great: International cash solutions expertise.
Price Range: High. Custom quotes.
Best for: Banks, ATMs, petrol stations, and retail stores handling cash in Queenstown.
Pros: International brand. Cash-in-transit expertise. High-risk site security. Alarm monitoring. Global standards. Cons: Not relevant for standard home security. Premium pricing.
Additional Security Companies (From Directories)
The following companies are listed in directories as serving the Eastern Cape area including Queenstown. Potential clients should contact them directly for specific service offerings and availability.
32. Tetrad Securities Ltd
– Floor 9, Pegasus Hse, 52 Samora Machel Ave, Harare (serves Queenstown area).
Contact: (04) 70-4271
33. Emergency 121 Cc
– PO BOX 900 Featherbrooke Estate 1749, Krugersdorp (serves Queenstown nationally).
+27 76 056 2972
34. Stretch Protection Services
– 1 Castle Rd, Berea, East London, 5241.
036 3524886
35. Coin Security Group
– 373 Umgeni Road, Greyville, Durban.
031 4598900
36. Home Defence
– Malvern Shop Ctr, Ridley Park Rd, Queensburgh, 4093.
(031) 464-3076
37. Secuforce Security Services
– Corner of Matthee & West St, Parow Centre, 7500.
(021) 930-5557
38. Cobra Security (pvt) Ltd
– Alison Ctr, Robertson St, Masvingo.
(039) 6-5608
39. Fawzak Security
– Pelican Park, Grassy Park, 7941.
(021) 396-1465
40. ——
Quick Comparison Table
| Company | Best For | Approx. Monthly Price | Has Guarding? | Has CCTV? | Special Notes |
|---|---|---|---|---|---|
| Red Guard Security | Comprehensive local provider | R350–R550 | Yes | Yes | 61 response officers, 4 CIT armoured vehicles |
| Madox Security Services | One-stop local services | R340–R530 | Yes | Yes | Est. 2010, cleaning & maintenance |
| Ratel Risk Solutions | Tailor-made solutions | Mid-to-premium | Yes | Yes | East London base |
| Fidelity Security Services | National brand locally | R400–R700 | Yes | Yes | Eastern Cape operations |
| ADT Security | Home security brand | R400–R700 | Yes | Yes | Most recognized brand |
| Bidvest Protea Coin | Corporate & agricultural | Mid-to-premium | Yes | Yes | Investigation capabilities |
| Red Guard CIT Division | Cash-in-transit | Premium | Yes | Limited | 4 armoured vehicles, 14 officers |
| Electra Fencing | Electric fencing | R8k–R25k (once-off) | No | No | Load-shedding battery backup |
| DIMBALI PROJTECH | System installation | Installation only | No | Yes | Environmental sensors |
| Ezibeleni Community Safety | Township safety | Volunteer | No | No | Community initiative |
Hidden Costs Beyond the Monthly Fee
Many residents and businesses sign up for security based only on the quoted monthly fee. Here is what you need to ask about.
Installation and Activation Fees: ADT and Fidelity often charge installation fees ranging from R1,500 to R5,000 for a basic alarm system. More complex systems with cameras and beams can cost R15,000 or more. Local providers like Red Guard Security or Madox Security Services may offer competitive installation pricing. Always confirm.
VAT: Quoted prices are often excluding VAT. Add 15% to most figures unless the company explicitly says VAT inclusive.
Call-Out Fees for False Alarms: Some companies charge a fee if they respond to an alarm triggered by user error, pets, or faulty equipment. Fees range from R150 to R450 per false call-out after the first one or two per month.
Additional Keyholders: Most contracts include two or three keyholders. Additional keyholders may incur a small monthly fee.
Replacement Batteries: Alarm system batteries typically last three to five years. Replacement costs R200 to R600. Some companies include this in the monthly fee. Others bill separately.
Rural/Travel Surcharges: Queenstown is a regional hub serving outlying areas. Some security companies may charge extra for response vehicles to travel to farms or remote properties. Ask about travel fees or response zones before signing.
CIT Minimums: For Cash-in-Transit services from Red Guard or Fidelity Cash Solutions, there are typically minimum contract values and volume requirements. Ask about minimum monthly fees.
Contract Cancellation Fees: Most armed response companies require a 12-month contract. Cancelling early can trigger a penalty of up to 50% of the remaining months. Read the cancellation clause carefully.
Insurance Excess: If your insurer requires an alarm certificate, the security company may charge for an annual certificate or inspection. Factor this into your budget.
Load-Shedding Preparedness
Queenstown, like the rest of South Africa, experiences regular load-shedding. Here is how security companies in the area typically handle it.
Backup Batteries for Alarms: Most modern alarm panels have backup batteries that last 4 to 12 hours during load-shedding. However, older systems may have degraded batteries that last only an hour. Red Guard Security and Fidelity technicians install systems with battery backup. Ask when your battery was last replaced.
CCTV During Load-Shedding: Cameras require power. Red Guard Security offers CCTV systems with backup options. DIMBALI PROJTECH offers systems with battery backup. Without backup, most consumer CCTV systems go offline within minutes of power failure.
Response Vehicles and Fuel: Companies keep response vehicles fueled, but traffic lights being out during load-shedding can delay response times. Ask if the company has a generator at their control room. Red Guard Security operates a 24/7 control centre; verify their backup power arrangements.
Electric Fencing: Electric fencing requires power. Most energizers have battery backup, but battery life varies from 4 to 24 hours. Electra Fencing Eastern Cape can advise on energizer options with extended battery life.
Rural Properties: For farms and rural properties around Queenstown, load-shedding can be more challenging because properties are larger and backup systems need to cover more ground. Ask rural providers specifically about their solutions for extended outages.
What to Ask Every Company: What happens to my alarm during load-shedding? How long does the battery last? Will my cameras still record? Do you have backup power at your control room? How do you communicate with response vehicles if cell towers lose power? For electric fencing: What is the battery backup duration on the energizer?
Safety and Security Features Comparison
Different companies offer different levels of protection. Here is how to compare them.
Control Room Certification: ADT, Fidelity, and Securitas operate control rooms that meet international standards (PSIRA grading). Red Guard Security operates a 24/7 control centre with off-site camera monitoring; ask about their certification. Smaller local companies may have more basic setups.
PSIRA Registration: All security officers must be PSIRA registered. Red Guard Security states they have 61 response officers; verify their PSIRA status. Madox Security Services is verified on Yellosa. If a company hesitates to provide this information, walk away.
Cash-in-Transit Certification: For Red Guard Security’s CIT division and Fidelity Cash Solutions, ask about their CIT certification and armoured vehicle standards. Cash-in-transit is highly regulated; ensure providers meet all legal requirements.
Agricultural Security Experience: Queenstown is surrounded by agricultural land. Ask potential companies about their experience with farm security, stock theft prevention, and rural response. Bidvest Protea Coin has relevant experience.
Community Safety Integration: Ezibeleni Community Safety represents a community-driven approach. For township residents, community safety initiatives can complement formal security services. Ask about neighbourhood watch programs in your area.
Armed vs. Unarmed Response: Armed response officers carry firearms. In Queenstown, given the high crime rates (3,550 crimes daily), armed response is strongly recommended for residential alarms. Red Guard Security, Madox Security Services, and national brands offer armed response.
Pros and Cons Summary of Popular Queenstown Security Companies
Red Guard Security: Pro is comprehensive services including CIT and 61 response officers. Con is premium for specialised services.
Madox Security Services: Pro is one-stop services including cleaning and maintenance. Con is multiple services may dilute security focus.
Ratel Risk Solutions: Pro is tailor-made risk solutions for Eastern Cape. Con is based outside Queenstown.
Fidelity Security Services: Pro is national resources with Eastern Cape operations. Con is higher cost than local providers.
ADT Security: Pro is brand recognition and professional installation. Con is higher cost and customer service complaints.
Bidvest Protea Coin: Pro is investigation capabilities and agricultural experience. Con is premium pricing.
Ezibeleni Community Safety: Pro is community-driven and volunteer-based. Con is no armed response.
Tips for Choosing a Security Company in Queenstown
1. Consider Local Long-Standing Providers
Red Guard Security has 62 years combined management experience and serves multiple Eastern Cape towns. Madox Security Services has been verified since 2010. For deep local knowledge, local providers often outperform national brands.
2. Check PSIRA Registration
Verify PSIRA numbers. Red Guard Security has 61 response officers; ask for their registration numbers. If a company hesitates to provide this information, walk away.
3. Consider Your Specific Needs
A standard home needs Red Guard Security or Madox Security Services. Cash-in-transit needs Red Guard CIT Division or Fidelity Cash Solutions. Electric fencing needs Electra Fencing or Red Guard Electric Fencing Division. CCTV installation needs DIMBALI PROJTECH. National brand preference needs ADT or Fidelity. Agricultural security needs Bidvest Protea Coin.
4. Ask About Response Zones
Queenstown serves as a regional hub for surrounding towns including Cofimvaba, Engcobo, Lady Frere, Whittlesea, Aliwal North, and Molteno. Red Guard Security specifically lists these areas. If you live outside Queenstown, confirm that your security provider covers your area.
5. Read the Contract Carefully
Look for automatic escalation clauses (monthly fees that increase after a promotional period), cancellation penalties, and limits of liability. Many contracts state that the company is not responsible for any loss, even if their system fails.
6. Ask Your Neighbors or Farming Peers
The best source of information is people who already use a security company in your Queenstown suburb or farming community. For residential, ask neighbors about response times. For agricultural, ask other farmers about rural response.
7. Check for Load-Shedding Plans
Given the frequency of power outages, ask specifically about battery backups, generator plans, and what happens to monitoring during extended outages. Red Guard Security operates a 24/7 control centre; verify their backup power.
8. Verify Crime Statistics Context
Queenstown has high crime rates with approximately 3,550 crimes daily. Choose a provider with proven experience in high-crime areas. Ask about their experience with housebreaking prevention, home robbery response, and commercial crime.
9. Consider Community Safety Initiatives
For Ezibeleni and other townships, community safety initiatives like Ezibeleni Community Safety can complement formal security. Attend community safety meetings and coordinate with local CPF.
10. Get Multiple Quotes for Installation Work
For alarm systems, CCTV, and electric fencing, get quotes from at least three providers. Compare Red Guard Security Technical Division, DIMBALI PROJTECH, and national brands before committing.
What to Ask Before Signing a Contract
Use this checklist when speaking with any security company:
What is the total monthly fee including VAT?
Is there an installation fee? If so, how much?
What is the contract length? What is the cancellation penalty?
How many response vehicles serve Queenstown during the night shift?
What is your average response time to my specific Queenstown suburb or rural property?
What backup power do you have for your control room?
How long will my alarm battery last during load-shedding?
Do you charge for false alarms? If so, after how many?
Are your response officers armed and PSIRA-registered?
Can you provide references from clients in my Queenstown area?
Does my homeowner’s insurance accept your certificate?
For rural properties: Do you have 4×4 vehicles capable of reaching my property in all weather? What is your additional travel fee for my location?
For CIT services: Are your vehicles armoured? What is your insurance coverage for cash-in-transit?
For electric fencing: What is the battery backup duration on the energizer?
Conclusion
Finding the right security company in Queenstown (Komani) requires understanding the area’s high crime rates (approximately 3,550 crimes daily) and its role as a regional hub for surrounding agricultural communities. From comprehensive local providers like Red Guard Security with 61 response officers, 4 CIT armoured vehicles, and service to eight Eastern Cape towns, to established local providers like Madox Security Services with over 15 years of verified operation, from national brands like Fidelity and ADT with Eastern Cape coverage, to specialist providers like Electra Fencing for electric fencing and DIMBALI PROJTECH for system installation, from cash-in-transit specialists to community safety initiatives like Ezibeleni Community Safety, there is a provider for every requirement.
The key is to be honest about your needs. Do you want a comprehensive local provider with CIT capabilities? Red Guard Security is the most established in the area. Do you want a one-stop local provider with additional services? Madox Security Services offers security, cleaning, and maintenance. Do you need cash-in-transit services? Red Guard CIT Division or Fidelity Cash Solutions are appropriate. Do you need agricultural security? Bidvest Protea Coin has relevant experience. Do you need electric fencing? Electra Fencing Eastern Cape specialises in this type of security.