SASSA Office in Johannesburg (2025) – My Johannesburg Lists

The South African Social Security Agency (SASSA) plays a vital role in providing financial support to millions of vulnerable South Africans through various social grants. For residents of Johannesburg, accessing SASSA services often requires visiting a local office for grant applications, inquiries, or payment issues. With Johannesburg being a bustling hub in Gauteng, SASSA offices are strategically located to serve its diverse population. This evergreen guide provides a comprehensive overview of SASSA offices in Johannesburg, including their locations, contact details, services, and tips for a smooth visit. Whether you’re applying for a Child Support Grant, Old Age Grant, or need assistance with the Social Relief of Distress (SRD) grant, this article ensures you have the latest information to navigate SASSA services effectively.

SASSA Office in Johannesburg

Johannesburg, as part of Gauteng, hosts several SASSA offices to cater to its large population. Below is a detailed list of key SASSA offices in Johannesburg, including their addresses, contact numbers, and operating hours. Note that most offices are open Monday to Friday, typically from 07:30 AM to 04:00 PM, and are closed on weekends and public holidays.

Johannesburg Regional Office

Address: 28 Harrison Street, Marshalltown, Johannesburg, 2000
Telephone: 011 241 8320
Fax: 011 241 8305
Email: [email protected]
Operating Hours: Monday to Friday, 07:30 AM to 04:00 PM
Services: This regional office oversees grant applications, appeals, and inquiries. It’s ideal for complex issues or escalations.

Soweto SASSA Office (Dobsonville)

Address: Luthuli Street, Dobsonville, Soweto, 1863
Telephone: 011 989 5806
Operating Hours: Monday to Friday, 07:30 AM to 04:00 PM
Services: Handles Child Support Grants, Disability Grants, and Old Age Grants. Suitable for residents in Soweto and surrounding areas.

Soweto SASSA Office (Orlando West)

Address: Sisulu Street, Orlando West, Soweto, 1804
Telephone: 080 060 1011 (Toll-Free)
Operating Hours: Monday to Friday, 07:30 AM to 04:00 PM
Services: Offers support for grant applications and status checks, with a focus on local Soweto residents.

Lenasia SASSA Office

Address: 8 Protea Avenue, Lenasia, Johannesburg, 1821
Telephone: 080 060 1011 (Toll-Free)
Operating Hours: Monday to Friday, 07:30 AM to 04:00 PM
Services: Assists with grant applications, card replacements, and payment queries for Lenasia residents.

Roodepoort SASSA Office

Address: 40 Hoofdt Street, Roodepoort, Johannesburg, 1725
Telephone: 011 241 8300
Operating Hours: Monday to Friday, 07:30 AM to 04:00 PM
Services: Provides support for all SASSA grants, including SRD grant inquiries.

Maponya Mall SASSA Office

Address: 452 Chris Hani Road, Klipspruit, Soweto
Telephone: 080 060 1011 (Toll-Free)
Operating Hours: Monday to Friday, 08:00 AM to 04:00 PM
Services: Conveniently located in a mall, this office assists with grant applications and inquiries.

For a complete list of offices or to verify details, visit the official SASSA website at www.sassa.gov.za or contact the toll-free number: 080 060 1011.

Services Offered at SASSA Offices in Johannesburg

SASSA offices in Johannesburg provide a range of services to support grant beneficiaries and applicants. Understanding what each office offers can save you time and effort. Here’s a breakdown of common services:

Grant Applications: Apply for Child Support, Disability, Old Age, Foster Child, Care Dependency, or War Veterans Grants. Note that SRD R370 grants are typically applied for online, but offices can assist with issues.
Status Checks: Verify the status of your grant application or appeal.
Card Replacement: Replace lost, stolen, or damaged SASSA cards.
Payment Queries: Resolve issues related to missed or incorrect grant payments.
Fraud Reporting: Report fraudulent activities involving SASSA cards or grants.
Change of Details: Update personal information, such as address, phone number, or banking details.
Appeals: Lodge appeals for rejected grant applications.

For SRD grant queries, use the SASSA WhatsApp number (+27 82 046 8553) or email [email protected] before visiting an office, as many issues can be resolved digitally.

How to Prepare for Your Visit to a SASSA Office

Visiting a SASSA office in Johannesburg can be time-consuming due to high demand and long queues. To ensure a smooth experience, follow these tips:

Bring Required Documents: Carry your South African ID, proof of residence, bank details (if applicable), and any relevant grant-related documents. For specific grants, additional documents like medical reports (Disability Grant) or birth certificates (Child Support Grant) may be needed.
Arrive Early: Offices open at 07:30 AM or 08:00 AM. Arriving before opening hours helps you avoid long queues.
Check Office Hours: Confirm the office’s operating hours via the SASSA toll-free number (080 060 1011) or website, as some offices may have slight variations.
Use Online Services First: For SRD grant applications or status checks, try the SASSA online portal (srd.sassa.gov.za) to reduce the need for an in-person visit.
Be Patient and Respectful: Staff handle many queries daily. Politeness can expedite your assistance.
Consider Accessibility: If you’re elderly, disabled, or ill, ask a family member or friend to assist you, as SASSA allows proxies in such cases.

If you’re unable to visit due to mobility issues, contact the SASSA helpline to explore alternative solutions, such as home visits for card replacements (available for bedridden beneficiaries).

Why Visiting a SASSA Office in Johannesburg May Be Necessary

While SASSA encourages digital solutions for SRD grants, certain situations require an in-person visit to a Johannesburg office:

Complex Applications: Grants like Disability or Foster Child require in-person verification or medical assessments.
Lack of Digital Access: Many beneficiaries, especially the elderly or those in care facilities, lack internet access or smartphones for online applications.
Payment Issues: Resolving missed payments or card issues often needs face-to-face assistance.
Appeals and Disputes: Lodging an appeal for a rejected grant may involve submitting physical documents.
Fraud Concerns: Reporting suspicious activities or replacing compromised cards requires office visits for security reasons.

In 2024, SASSA reported serving over 26 million grant recipients nationwide, a tenfold increase from 1994, highlighting the demand for in-person services in busy areas like Johannesburg.

Alternatives to Visiting a SASSA Office

To reduce the need for physical visits, SASSA offers several online and telephonic channels:

SASSA Online Portal: Check SRD grant status or apply at srd.sassa.gov.za.
Toll-Free Helpline: Call 080 060 1011 for general inquiries (Monday to Friday, 08:00 AM to 04:00 PM).
WhatsApp: Send queries to +27 82 046 8553 for quick responses.
Email: Contact [email protected] for application or payment issues, including your ID number in the subject line.
Social Media: Reach out via SASSA’s official Facebook page (facebook.com/SASSANewsZA) for updates and queries.

For appeals related to SRD grants, contact the Independent Tribunal for Social Assistance Appeals (ITSAA) at 012 312 7727 or [email protected].

Common Challenges and Solutions at SASSA Offices

Visiting a SASSA office in Johannesburg can come with challenges. Here’s how to address them:

Long Queues: Arrive early or visit less busy offices like Maponya Mall. Check with staff about peak times (often mid-month).
Incorrect Documentation: Verify required documents on the SASSA website or via the helpline before your visit.
Unresolved Queries: If staff can’t assist, escalate to the regional office (28 Harrison Street) or contact the Gauteng Regional Executive, Mr. Themba Matlou, at [email protected].
Fraud Risks: Be cautious of scams. SASSA services are free, and no one should request payment for assistance. Report fraud to 080 060 1011 or [email protected]. In 2025, three SASSA employees in Johannesburg were arrested for card fraud, underscoring the need for vigilance.

SASSA’s Role in Johannesburg’s Community

SASSA offices in Johannesburg are more than administrative hubs; they’re lifelines for millions. Gauteng, with over 2.3 million grant beneficiaries, relies heavily on SASSA to support vulnerable groups, including children, the elderly, and people with disabilities. The agency’s efforts align with South Africa’s broader social welfare goals, ensuring no one is left behind. In 2024, SASSA introduced initiatives like home visits for bedridden beneficiaries to replace SASSA Gold Cards with Postbank Black Cards, demonstrating adaptability to community needs.

FAQs About SASSA Offices in Johannesburg

What are the operating hours of SASSA offices in Johannesburg?

Most offices operate from 07:30 AM to 04:00 PM, Monday to Friday. Confirm specific hours by calling 080 060 1011.

Can I apply for the SRD R370 grant at a Johannesburg SASSA office?

SRD grants are primarily applied for online at srd.sassa.gov.za. Offices can assist with issues or appeals.

What documents do I need for a grant application?

Bring your South African ID, proof of residence, and bank details. Additional documents vary by grant type (e.g., medical reports for Disability Grants).

How do I report fraud at a SASSA office?

Call 080 060 1011, email [email protected], or visit an office to report suspicious activities.

Can someone else visit a SASSA office on my behalf?

Yes, if you’re elderly, disabled, or ill, a family member or friend can assist with proper documentation.

Conclusion

Navigating SASSA offices in Johannesburg is straightforward with the right information. From the regional office in Marshalltown to local branches in Soweto and Lenasia, SASSA provides essential services to support Johannesburg’s residents. By preparing documents, exploring digital alternatives, and understanding office procedures, you can make your visit efficient and effective. For the latest updates, always check the official SASSA website or contact their toll-free helpline.