Peter MokoenaSometimes we are not fully aware about a service, or we are not happy with a package. On Vodacom, you can cancel the subscription quite easily. While many of these subscriptions are useful, others can sneak onto your account without notice, quietly draining your airtime or adding charges to your monthly bill.
Whether you signed up intentionally or were enrolled through a third-party service, knowing how to cancel unwanted subscriptions is essential.
This guide walks you through the different methods to cancel subscriptions on Vodacom, explains why it’s important, and offers tips to manage your account more effectively.
What Are Vodacom Subscriptions?
Vodacom subscriptions typically fall into three categories:
1. WASP Services (Wireless Application Service Providers)
These are third-party services that offer:
- Ringtones
- Daily horoscopes
- News updates
- Games
- SMS-based content
They often charge small daily or weekly fees and are activated via SMS, USSD, or online ads.
2. Add to Bill Services
These include premium content platforms like:
- Showmax
- Netflix
- Spotify
Charges are added directly to your Vodacom bill, making it convenient—but sometimes costly.
3. Vlive and Other Vodacom Content
Vodacom also offers its own branded content services, which may include entertainment, chat platforms, or exclusive bundles.
Why Cancel Unwanted Subscriptions?
Here are a few reasons to take control of your subscriptions:
- Save Money: Avoid paying for services you don’t use.
- Prevent Airtime Drain: Some services deduct airtime daily.
- Simplify Your Account: Fewer subscriptions mean easier management.
- Avoid Surprise Charges: Stay in control of your monthly expenses.
How to Cancel Vodacom Subscriptions
Vodacom provides multiple ways to cancel subscriptions, so you can choose the method that works best for you.
Method 1: Cancel via USSD Code
This is the fastest and most accessible method—no internet required.
Steps:
Open your phone’s dialer.
Dial *135*997# and press the call button.
Select:
-
- Option 1 to view and cancel specific subscriptions.
- Option 2 to cancel all subscriptions at once.
Follow the prompts to confirm cancellation.
You’ll receive an SMS confirmation.
Tip:
Use Option 1 if you want to keep certain services like Showmax or Spotify. Option 2 cancels everything.
Method 2: Cancel via My Vodacom App
If you prefer using an app, this method is user-friendly and allows full account management.
Steps:
Download the My Vodacom App from the Google Play Store or Apple App Store.
Log in using your Vodacom number or email.
Navigate to “Content Services” or “Subscriptions”.
View all active services.
Tap “Unsubscribe” next to any service you want to cancel.
Confirm your choice.
Bonus:
You can also chat with TOBi, Vodacom’s virtual assistant, within the app to manage subscriptions.
Method 3: Cancel via SMS
Some WASP services allow cancellation via SMS.
Steps:
Check the SMS you received when the service was activated.
Reply with “STOP” or “CANCEL” to the same number.
Wait for confirmation.
Note:
This method only works for services that support SMS cancellation. If unsure, use USSD or the app.
How to Check Active Subscriptions
Before cancelling, it’s wise to see what’s currently active on your account.
USSD Method:
- Dial
*135*997# - Select Option 1 to view all active subscriptions
App Method:
- Open the My Vodacom App
- Go to “Subscriptions” or “Content Services”
This helps you avoid cancelling services you still want to keep.
Managing Add-to-Bill Services
For subscriptions like Showmax, Netflix, or Spotify billed through Vodacom:
Use the App:
- Open My Vodacom App
- Go to “Add to Bill Services”
- Unsubscribe from listed platforms
Use the Provider’s App:
- Log into Showmax or Spotify
- Navigate to billing settings
- Cancel directly from their platform
Need Help? Contact Vodacom Support
If you’re having trouble cancelling a subscription, Vodacom’s support team can assist.
Toll-Free Numbers:
| Service | Number | Availability |
|---|---|---|
| Customer Care (Vodacom SIM) | Dial 135 | 24/7 |
| From Other Networks | Call 082 135 | 24/7 |
| International Support | Call +27 82 135 | 24/7 |
Pro Tips for Subscription Management
- Check regularly: Review your subscriptions monthly.
- Avoid accidental sign-ups: Be cautious when clicking ads or replying to SMS offers.
- Use TOBi: Vodacom’s chatbot can help manage services quickly.
- Keep confirmation messages: They contain useful info for cancellation.
Video Guides
Want a visual walkthrough? Check out these helpful videos:
Final Thoughts
Vodacom subscriptions can enhance your mobile experience—but only when they’re services you truly want. Unwanted subscriptions can quietly drain your airtime, clutter your account, and lead to unnecessary charges. Fortunately, Vodacom makes it easy to cancel these services through USSD, the My Vodacom App, or SMS.
By taking a few minutes to review and manage your subscriptions, you regain control over your mobile spending and ensure your account reflects your actual needs. Whether you’re a prepaid user or on contract, staying informed and proactive is the key to a hassle-free Vodacom experience.