How To Activate Roaming On MTN South Africa (2025)

Posted on Author Peter Mokoena

Activating international roaming on MTN South Africa is a straightforward process, whether you’re a prepaid or contract customer. This is what helps you browse and call at reasonable rates even when outside your immediate coverage area – when traveling abroad.

Whether travelling out of the country on business or any other purpose, this service is designed to help you stay connected, as if you never left your comfort zone.

Why Should I Bother With International Roaming?

International roaming allows your mobile phone to connect to foreign networks while you’re outside South Africa. Instead of switching SIM cards or relying solely on Wi-Fi, roaming lets you use your existing MTN number to make calls, send texts, and access mobile data abroad. MTN partners with hundreds of networks worldwide to provide seamless connectivity in over 200 countries.

Roaming is especially useful for:

  • Receiving OTPs and banking alerts
  • Using maps and navigation apps
  • Staying reachable for work or emergencies
  • Accessing social media and messaging apps

However, roaming can be expensive if not managed properly. That’s why MTN offers roaming bundles and services tailored to different travel needs.

Who Can Use MTN Roaming?

MTN South Africa offers roaming services to both prepaid and contract customers, but the activation process and available bundles may differ slightly.

  • Prepaid Customers: Can activate roaming via USSD, the MTN app, or by visiting a store. Prepaid users typically pay per use or purchase roaming bundles.
  • Contract Customers: May need to visit an MTN store for activation. They can also access postpaid roaming bundles and enjoy more flexible billing options.

How to Activate Roaming on MTN South Africa

For Prepaid Customers

Prepaid users can activate roaming using self-service options:

1. USSD Activation

  • Dial *135# from your MTN phone.
  • Select “Roaming” from the menu.
  • Follow the prompts to activate roaming.
  • You’ll receive a confirmation SMS once roaming is active.
See also  How To Transfer Airtime On MTN South Africa (2025)

This method is quick and doesn’t require internet access, making it ideal for last-minute activation.

2. MTN Mobile App

  • Download the MTN app from the Google Play Store or Apple App Store.
  • Log in using your MTN number.
  • Navigate to “Services” > “Roaming”.
  • Toggle roaming ON and confirm your selection.

The app also allows you to monitor usage, purchase bundles, and manage your account while abroad.

3. Visit an MTN Store

If you prefer face-to-face assistance, visit any MTN outlet in South Africa. A customer service agent can activate roaming for you and recommend suitable bundles based on your destination.

For Contract Customers

Contract customers may need to follow a slightly different process:

1. Visit an MTN Service Center

  • Bring your MTN SIM and valid identification (e.g., ID or passport).
  • Request roaming activation from a customer service representative.
  • They may verify your account and enable roaming on your profile.

Some contract customers may already have roaming enabled by default, but it’s best to confirm before traveling.

2. Check Roaming Status via USSD

  • Dial *135# and navigate to the “Roaming” section.
  • If roaming is inactive, you’ll be prompted to visit a store or contact customer care.

How to Enable Roaming on Your Phone

Activating roaming with MTN is only part of the process. You also need to enable roaming on your device:

On Android

  • Go to Settings > Network & Internet > Mobile Network.
  • Tap your MTN SIM.
  • Toggle “Data Roaming” ON.

On iPhone

  • Go to Settings > Mobile Data > Mobile Data Options.
  • Toggle “Data Roaming” ON.

Make sure your phone is not set to airplane mode and that mobile data is enabled.

Tips to Manage Roaming Costs

Roaming can be costly if you’re not careful. Here are some smart ways to manage expenses:

See also  CCMA in Johannesburg (2025)

1. Purchase Roaming Bundles

MTN offers roaming bundles for popular destinations. These bundles include discounted rates for calls, SMS, and data. You can buy them via:

  • USSD: Dial *135# and select “Roaming Bundles”
  • MTN App: Navigate to “Bundles” and choose your travel destination
  • MTN Website: Log in to your account and browse available bundles

Popular bundles include:

Bundle Name Coverage Region Includes Validity
Travel Data Pass Africa & Middle East Data only 7 days
Global Roamer Worldwide Calls + SMS + Data 30 days
Regional Saver SADC Countries Calls + Data 14 days

2. Use Wi-Fi Whenever Possible

Connect to Wi-Fi networks at hotels, airports, and cafes to reduce mobile data usage. Apps like WhatsApp, Zoom, and Gmail work well over Wi-Fi.

3. Turn Off Background Data

Prevent apps from consuming data in the background:

  • On Android: Settings > Apps > Data Usage > Restrict background data
  • On iPhone: Settings > Mobile Data > Disable data for specific apps

4. Monitor Usage

Use the MTN app or dial *135# to check your roaming balance and usage. This helps you avoid bill shock.

Before You Travel: Roaming Checklist

Here’s a quick checklist to ensure you’re ready for international roaming:

  •  Activate roaming via USSD, app, or store
  •  Enable data roaming on your phone
  •  Purchase a roaming bundle suited to your destination
  •  Save MTN customer care number for emergencies
  •  Download offline maps and travel apps
  •  Inform family or colleagues of your travel dates

Common Questions About MTN Roaming

Can I receive calls and SMS while roaming?

Yes. Once roaming is active, you can receive calls and SMS just like you would in South Africa. Charges may apply depending on your bundle or destination.

Will I be charged for incoming calls?

In most countries, incoming calls while roaming are charged. MTN roaming bundles often include free incoming minutes, so check your bundle details.

See also  Top 10 Team Building Activities in Johannesburg (2025)

What happens if I run out of data abroad?

You’ll be charged out-of-bundle rates, which can be expensive. It’s best to top up or purchase a new roaming bundle via USSD or the MTN app.

Can I use WhatsApp while roaming?

Absolutely. WhatsApp works over mobile data or Wi-Fi. If you have a roaming data bundle, you can use WhatsApp for messaging, calls, and media sharing.

What if roaming doesn’t work when I land?

Try restarting your phone. If the issue persists:

  • Check if data roaming is enabled on your device
  • Confirm roaming is active on your MTN profile
  • Contact MTN customer care via WhatsApp or email

MTN Customer Support While Abroad

If you need help while traveling, MTN offers several support channels:

  • WhatsApp Support: Add MTN’s support number and chat with an agent
  • Email: Send queries to MTN’s customer care email
  • MTN App: Use the in-app chat feature for assistance
  • Call Center: Dial the international support number listed on MTN’s website

Final Thoughts

Activating roaming on MTN South Africa is a simple yet essential step for any traveler. Whether you’re heading to neighboring countries or flying across continents, MTN’s roaming services ensure you stay connected without the hassle of switching SIMs or losing access to your number. By following the activation steps, choosing the right bundle, and managing your usage wisely, you can enjoy seamless communication and peace of mind wherever you go.

So before you pack your bags, take a few minutes to activate roaming and explore MTN’s travel-friendly options. Your future self—navigating a foreign city with Google Maps or receiving a critical work email—will thank you.