Bells HardingstoneFastway Couriers has established itself as one of South Africa’s most reliable and cost-effective courier solutions. With a unique franchise model and a customer-centric approach, they have become the go-to choice for small to medium-sized businesses and individual consumers alike. If you are in Johannesburg or need to send or receive a parcel in the City of Gold, knowing how to contact Fastway, locate your nearest branch, and track your shipment is essential.
This guide provides everything you need to know about Fastway Couriers in Johannesburg, including the correct contact numbers, branch information, and a step-by-step tracking guide to ensure your parcels are always where they need to be.
Fastway Couriers Johannesburg: Contact Number, Branches, And Tracking Guide
About Fastway Couriers South Africa
Fastway Couriers was established in 1983 in Napier, New Zealand, and has grown into a globally franchised courier network with operations spanning New Zealand, Australia, Ireland, and South Africa . The company entered the South African market with a simple philosophy: provide a cost-effective, reliable, timetabled courier delivery service backed by the latest technology .
What sets Fastway apart is their franchise model. With more than 300 locally owned Courier Franchisees across South Africa, from Johannesburg to Cape Town and everywhere in between, they offer a personal touch that larger corporate couriers often lack . Each year, Fastway moves over 16.4 million parcels, a testament to their efficiency and the trust South Africans place in them .
Their services include timetabled parcel collections, national satchels, eCommerce solutions, and various support tools such as API integration for businesses, a courier locator, free freight analysis, quick quote calculators, and a weight guide .
Fastway Couriers Johannesburg Contact Number
Getting in touch with Fastway Couriers in Johannesburg can be done through several channels. Whether you have a query about a delivery, need to arrange a collection, or require customer support, here are the primary contact details:
National Customer Service Number
For general inquiries, customer support, and assistance with your parcels, Fastway Couriers operates a national call centre. The primary contact number for Fastway Couriers in South Africa is:
0861 222 882
This number should be your first point of contact for any customer service-related issues. It is a national number, so it will connect you to the central customer service team who can assist with queries related to any region, including Johannesburg.
Head Office Contact and Location
While Fastway operates through a network of franchises, they do have a head office presence in Johannesburg. The app developer information lists the following details for the franchising company :
Company: Isicabucabu Franchising (Pty) Ltd
Phone: +27 11 234 9393
Support Email: [email protected]
Physical Address: Block C, 1st Floor, Pavillion Office, 12 Wessels Road, Johannesburg, 2128
Please note that this is primarily the administrative and IT support contact. For day-to-day queries about parcel deliveries and collections, the national number (0861 222 882) is more appropriate.
Alternative Contact Methods
Fastway also offers several other ways to get in touch:
Website Chat: The official Fastway website (fastway.co.za) features a chat widget where you can speak to a customer service representative online .
Online Enquiry Form: If your query is not urgent, you can submit an online enquiry form through their website, and a representative will get back to you .
Email: For specific departments, you can use email addresses. For IT and app-related support, you can reach out to [email protected] .
Fastway Couriers Branches in Johannesburg
One of the most useful tools Fastway provides is their online “Courier Locator,” which allows you to find your nearest franchisee . Because Fastway operates through independent franchise owners, each with their own depot and operational area, it is often best to find the depot closest to you for collections, drop-offs, or localized queries.
Finding Your Nearest Branch
The most efficient way to locate a Fastway branch in Johannesburg is to use the official Fastway website. Here is how:
1. Visit the Fastway South Africa website at www.fastway.co.za.
2. Navigate to the “Tools” or “Contact us” section of the menu.
3. Click on “Courier locator” or “Fastway depot” .
4. Enter your suburb, city, or postal code.
5. The tool will display the contact details and address of the nearest Fastway franchise depot.
Key Areas in Johannesburg with Fastway Presence
Fastway has a widespread presence across the Johannesburg metropolitan area. While specific addresses change and are best confirmed via the online locator, you can generally find depots in the following regions:
Johannesburg CBD and Inner City: Depots serving the central business district and surrounding areas like Braamfontein, Hillbrow, and Berea.
Northern Suburbs: Extensive coverage in areas such as Sandton, Randburg, Bryanston, Fourways, and Midrand.
Eastern Suburbs: Depots in Bedfordview, Edenvale, and surrounding areas.
Western Suburbs: Coverage in Roodepoort, Florida, and Soweto.
Southern Suburbs: Depots in areas like Rosettenville, Turffontein, and south towards Alberton.
Head Office vs. Depots
It is important to distinguish between the head office address and operational depots. The head office listed on LinkedIn (9 Delta Street, Rustenburg) is not a customer-facing depot for the Johannesburg area . If you need to pick up a parcel or drop one off, always use the Courier Locator tool to find the correct local depot for your specific suburb.
How to Track Your Fastway Parcel
Tracking your parcel with Fastway Couriers is a straightforward process. They provide real-time scanning updates and signature proof of delivery, giving you peace of mind that your parcel is on the right track .
What You Need to Track
To track a parcel, you will need a tracking number. This is typically provided to you in one of two ways :
Label Number: The number printed on the parcel label when you send an item.
Calling Card Number: The number left on a calling card if a delivery attempt was made while you were not home.
Tracking via the Official Website
The most direct method is to use the Fastway website :
1. Go to the official Fastway South Africa website: www.fastway.co.za.
2. Look for the “Track your parcel” section, usually prominently displayed on the homepage or under the “Our Services” menu .
3. Enter your tracking number (label number or calling card number) into the search field.
4. Click the “Track” button.
5. The system will then display the real-time status of your parcel, including its current location, scan history, and estimated delivery time.
Tracking via Mobile App
Fastway offers a convenient mobile application that can be downloaded from the Google Play Store . The app serves as your go-to track and trace solution, allowing you to:
– Keep tabs on all your deliveries, past and present.
– Register and receive tracking notifications on the go.
– Get a quick quote for sending a parcel.
– Locate a depot near you .
The app is published by Isicabucabu Franchising (Pty) Ltd and is a reliable tool for managing your shipments from your smartphone .
Tracking via Third-Party Services
Several third-party tracking websites, such as Synctrack.io, also offer Fastway tracking capabilities . These services allow you to track multiple parcels from different carriers in one place. To use them:
1. Visit a tracking aggregator site like Synctrack.io.
2. Select “Fastway South Africa” from the list of couriers.
3. Enter your tracking number and click “Track” .
While these services are convenient, the official Fastway website and app are generally the most reliable sources for real-time updates.
Understanding Tracking Statuses
When you track your parcel, you may see various status updates. Here is what some of them mean :
“In Transit”: Your parcel has been collected and is on its way to the destination depot.
“Out for Delivery”: The parcel has arrived at the local depot and has been loaded onto a delivery vehicle.
“Signature Obtained”: For regional deliveries, this may sometimes indicate receipt by the local on-forwarder rather than the final destination. Check subsequent scans for the final proof of delivery .
“Delivered”: The parcel has been successfully delivered, and a signature has been captured.
What to Do If Your Parcel Hasn’t Arrived
If your parcel is delayed or appears to be stuck, Fastway provides clear steps to follow :
1. Track Online First: Check the tracking status on the website or app to see the most recent update.
2. Contact the Local Depot: If the status hasn’t changed for an extended period, use the Courier Locator tool to find the contact details of the local depot responsible for your area and call them directly .
3. Submit an Online Enquiry: If you cannot resolve the issue with the local depot, complete an online enquiry form on the Fastway website for further assistance .
Frequently Asked Questions About Fastway Couriers Johannesburg
1. What is the customer service number for Fastway in Johannesburg?
The national customer service number for Fastway Couriers South Africa is **0861 222 882** . This number will connect you to their central support team, who can assist with queries related to Johannesburg and all other regions.
2. How do I find the nearest Fastway depot in Johannesburg?
You can easily find your nearest depot by using the “Courier Locator” tool on the official Fastway website at www.fastway.co.za . Simply enter your suburb or postal code to get the address and contact details of the closest franchise.
3. Is there a Fastway head office in Johannesburg?
Yes, the franchising company, Isicabucabu Franchising (Pty) Ltd, is based in Johannesburg at Block C, 1st Floor, Pavillion Office, 12 Wessels Road, Johannesburg, 2128 . However, this is primarily an administrative office. For parcel collections and deliveries, you should contact your local depot.
4. How do I track my Fastway parcel?
You can track your parcel by visiting the Fastway website and entering your tracking number in the “Track your parcel” section . Alternatively, you can download the official Fastway mobile app from the Google Play Store for on-the-go tracking .
5. What should I do if my parcel is lost or damaged?
If your parcel arrives damaged or hasn’t arrived, first track it online to see the latest status. If you need further assistance, you should contact your local depot directly via the contact details found in the Courier Locator. For formal claims, you can refer to the “Limited liability cover” section in the FAQs on the Fastway website for information on the claims process .
6. Can I arrange for a parcel to be collected from my address in Johannesburg?
Yes, Fastway offers timetabled parcel collections. You can arrange a collection by logging into your Fastway customer account or by contacting your local franchise depot directly .
7. Does Fastway deliver to all areas in Johannesburg?
Fastway has a strong network of franchisees covering most suburbs in the Greater Johannesburg metropolitan area, including the CBD, northern, eastern, western, and southern suburbs. You can check if they deliver to your specific area by using the Courier Locator tool or getting a quick quote on the website .
In conclusion, Fastway Couriers provides a robust and accessible courier service for Johannesburg residents. By using the national contact number, the online depot locator, and their comprehensive tracking tools, you can ensure a smooth and stress-free parcel delivery experience.