Bells HardingstoneThe Commission for Conciliation, Mediation and Arbitration is a crucial institution for South African workers and employers. When workplace disputes arise, the CCMA provides a forum for resolving conflicts without resorting to expensive and lengthy court battles. From unfair dismissal to wage disputes, the CCMA handles thousands of cases every year.
For those in Johannesburg, the CCMA has a regional office serving the city and surrounding areas. Knowing where to go, how to contact them, and how to file a case is essential if you find yourself in a workplace dispute.
This guide covers everything you need to know about the CCMA in Johannesburg, including location, contact details, and a step-by-step guide on how to file a case.
CCMA Johannesburg Location, Contact Details And How To File A Case: Complete Guide
What Is The CCMA?
The Commission for Conciliation, Mediation and Arbitration is an independent body established in terms of the Labour Relations Act. Its purpose is to resolve workplace disputes through:
Conciliation: A facilitated meeting where a commissioner helps the parties reach a mutually acceptable agreement.
Mediation: Similar to conciliation but with a more active role for the commissioner.
Arbitration: A formal hearing where a commissioner makes a binding decision.
The CCMA handles disputes related to unfair dismissal, unfair labour practices, discrimination, and other workplace issues.
CCMA Johannesburg Regional Office Location
The CCMA has a dedicated regional office serving Johannesburg and the surrounding areas.
Physical Address:
CCMA Johannesburg
78 Anderson Street
20th Floor (or as signposted)
Johannesburg CBD
2001
Landmarks:
The office is located in the CBD, near the High Court and other legal institutions.
It is accessible by public transport, including taxis and the Gautrain (Park Station is a short walk away).
GPS Coordinates: -26.2047, 28.0415
Office Hours:
Monday to Friday: 08:00 to 16:00.
Closed on weekends and public holidays.
It is advisable to arrive early, as queues can be long, especially on Mondays.
Parking And Accessibility
Parking:
Parking in the Johannesburg CBD is limited and can be expensive. There are pay-to-park facilities in the area, but they fill up quickly. Public transport is strongly recommended.
Public Transport:
The office is a short walk from Park Station (Gautrain and Metrorail).
Minibus taxis serve the CBD.
Bus routes also stop nearby.
Accessibility:
The building should have wheelchair access. If you have specific accessibility needs, contact the CCMA in advance to make arrangements.
CCMA Johannesburg Contact Details
For enquiries, appointments, and case-related information:
Main Telephone: 011 870 1600
Toll-Free Number: 0861 16 16 16 (for general enquiries from a landline)
Fax: 011 870 1649
Email: [email protected]
Website: www.ccma.org.za
Postal Address:
The Regional Director
CCMA Johannesburg
Private Bag X94
Marshalltown
2107
Other Useful Contacts
National Call Centre: 0861 16 16 16 (for general enquiries and guidance).
Legal Aid: For free legal advice, contact Legal Aid South Africa at 0800 110 110.
Department of Employment and Labour: For related enquiries, visit www.labour.gov.za.
What Types Of Cases Does The CCMA Handle?
The CCMA deals with disputes arising from the Labour Relations Act, including:
Unfair Dismissal: If you believe you were fired without a valid reason or fair procedure.
Unfair Labour Practice: Issues related to promotion, training, benefits, or disciplinary action.
Discrimination: Cases based on race, gender, age, disability, or other arbitrary grounds.
Severance Pay: Disputes about payment when retrenched.
Constructive Dismissal: When you resign because the employer made continued employment intolerable.
Breach of Collective Agreements: Disputes about agreements between employers and unions.
Note: The CCMA does not handle disputes about wages below the minimum wage (go to the Department of Employment and Labour) or occupational injuries (go to the Compensation Fund).
How To File A Case At The CCMA Johannesburg
Filing a case is a process with specific steps and time limits. Follow this guide carefully.
Step 1: Determine If Your Case Is Eligible
Before you file, ensure your dispute falls under the CCMA’s jurisdiction. Common cases include:
Unfair dismissal (within 30 days of dismissal).
Unfair labour practice (within 90 days).
Discrimination (within 6 months).
If you are unsure, call the CCMA or consult with a labour law expert.
Step 2: Get The Correct Form
You need to complete a LRA Form 7.11 (Referral of Dispute to the CCMA).
You can obtain this form:
In Person: At the CCMA Johannesburg office.
Online: Download from the CCMA website: www.ccma.org.za.
By Email: Request the form from [email protected].
The form is available in English and other official languages.
Step 3: Complete The Form
The form requires:
Your Personal Details: Name, address, contact number, ID number.
Employer’s Details: Company name, physical address, contact person.
Nature of Dispute: What happened and why you are referring it.
Relief Sought: What you want (e.g., reinstatement, compensation).
Date of Dismissal or Incident: This is critical for time limits.
Signature: You must sign the form.
Be clear and concise. Attach additional pages if necessary.
Step 4: Gather Supporting Documents
You will need to provide copies of any documents that support your case. These may include:
Employment contract.
Payslips.
Warning letters.
Correspondence with your employer (emails, letters).
Dismissal letter.
Witness statements.
Medical certificates (if applicable).
Make copies of everything. Keep the originals for yourself.
Step 5: Submit The Form
You can submit your completed form and documents:
In Person: Take them to the CCMA Johannesburg office. Ask for a date-stamped copy as proof of submission.
By Email: Send to [email protected]. Request a confirmation of receipt.
By Fax: Fax to 011 870 1649. Keep the fax confirmation.
By Post: Send to the postal address, but this is the slowest method.
There is no fee to refer a dispute to the CCMA.
Step 6: Receive A Case Number
Once your referral is received, the CCMA will register it and give you a case number. This number is used for all future correspondence. Keep it safe.
Step 7: Conciliation
The CCMA will schedule a conciliation hearing. This is a meeting between you, your employer, and a CCMA commissioner. The commissioner tries to help you reach an agreement.
You will receive a notice with the date, time, and location of the conciliation.
If you reach an agreement, it is made into a binding settlement agreement.
If no agreement is reached, the commissioner issues a certificate of non-resolution. This allows the case to proceed to arbitration (for some disputes).
Step 8: Arbitration (If Applicable)
For certain disputes (like unfair dismissal), if conciliation fails, you can request arbitration. Arbitration is a formal hearing where a commissioner hears evidence and makes a binding decision.
You must request arbitration within 90 days of the certificate of non-resolution.
Important Time Limits
Time limits are strict. If you miss a deadline, your case may be dismissed.
Unfair Dismissal: You must refer within 30 days of the date of dismissal.
Unfair Labour Practice: You must refer within 90 days.
Discrimination: You must refer within 6 months.
If you are late, you must apply for condonation (permission to file late) and explain the reasons for the delay.
Tips For A Successful CCMA Case
Be On Time: Arrive early for all hearings. Lateness can count against you.
Be Prepared: Bring all your documents and have your facts straight.
Dress Appropriately: Dress neatly and respectfully.
Be Respectful: Treat the commissioner and your employer with respect. Do not interrupt.
Listen Carefully: Answer questions directly and honestly.
Consider Legal Advice: If your case is complex, consider getting advice from a union, lawyer, or legal aid clinic.
Common Questions, FAQ Section
How do I file a case at the CCMA in Johannesburg?
Complete LRA Form 7.11 and submit it in person, by email, or by fax to the Johannesburg office. Include supporting documents.
What is the address of the CCMA in Johannesburg?
78 Anderson Street, 20th Floor, Johannesburg CBD, 2001.
What are the CCMA Johannesburg contact details?
Tel: 011 870 1600, Email: [email protected], Website: www.ccma.org.za.
How much does it cost to file at the CCMA?
Nothing. The CCMA service is free for individual employees.
How long do I have to file an unfair dismissal case?
30 days from the date of dismissal.
What happens at a conciliation?
A commissioner meets with you and your employer to try to help you reach an agreement. It is informal and confidential.
Do I need a lawyer for the CCMA?
No. You can represent yourself. However, for complex cases, legal advice can be helpful.
What if I cannot attend the hearing?
You must inform the CCMA immediately. If you do not attend, your case may be dismissed.
Can I file a case against my former employer after I have left?
Yes, if the dispute arose during your employment or from your dismissal.
How long does a CCMA case take?
It varies. Conciliation is usually scheduled within 30 days. Arbitration may take longer.
Summary: Key Information
| Item | Details |
|---|---|
| Address | 78 Anderson Street, Johannesburg CBD |
| Telephone | 011 870 1600 |
| [email protected] | |
| Website | www.ccma.org.za |
| Hours | Monday to Friday, 08:00 to 16:00 |
| Form | LRA Form 7.11 |
| Cost | Free |
| Time Limit (Dismissal) | 30 days |
Final Warning: Act Quickly
Time limits at the CCMA are strict. If you miss the 30-day deadline for an unfair dismissal case, you may lose your right to challenge the dismissal. Gather your documents and file as soon as possible.
If you are unsure about any part of the process, call the CCMA or seek advice from a labour law expert. Being prepared and informed is the best way to achieve a fair outcome.
Official CCMA Website: www.ccma.org.za
National Call Centre: 0861 16 16 16
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This guide was last updated for 2026 standards. CCMA procedures, contact details, and forms are subject to change without notice. Always verify current information on the official CCMA website or by contacting the office directly.