ADT Security Services, Jobs, and Contact Details (2025)

Posted on Author Dlamini Blessing

In today’s world, security has become a non-negotiable priority for individuals, families, and businesses alike. As crime continues to be a concern across urban and rural South Africa, one company has remained at the forefront of trusted protection: ADT Security Services. Whether you’re looking to secure your property, explore career opportunities in the private security sector, or connect directly with one of the nation’s most established security providers, this guide covers everything you need to know about ADT in South Africa for 2025.

ADT, now operating as Fidelity ADT after merging with Fidelity Services Group, is more than just a security company. It is a household name synonymous with reliability, rapid response, and cutting-edge security solutions. This article dives deep into their offerings, employment opportunities, and how you can get in touch with them across South Africa.

ADT Security Services

ADT South Africa, officially known as Fidelity ADT, is a subsidiary of the Fidelity Services Group, one of the largest integrated security solutions providers on the African continent. Founded over a century ago in the United States and entering the South African market decades ago, ADT has established a powerful presence in home, business, and community security.

Core Security Services

Fidelity ADT offers a comprehensive range of security services tailored to residential, commercial, and industrial clients:

  • Alarm Monitoring & Armed Response: With 24/7 monitoring centers across South Africa, ADT ensures immediate dispatch of armed response teams during a triggered alarm event.
  • Home Automation: Through smart technology, clients can control locks, cameras, lighting, and alarms remotely via the ADT mobile app.
  • Video Surveillance (CCTV): HD and AI-integrated cameras offer both deterrence and real-time monitoring for businesses and homes.
  • Electric Fencing & Outdoor Beams: For perimeter protection, ADT installs and maintains advanced electric fencing and infrared motion detection beams.
  • Community Protection Services: In many neighborhoods, Fidelity ADT offers community-based patrol services, crime trend analysis, and local engagement.
  • Business Security Solutions: Access control, loss prevention, fire detection, and commercial-grade CCTV are some of the B2B services available.
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Technological Innovation

ADT’s tech-forward approach includes integration with cloud-based management systems, mobile panic buttons, GPS tracking, and AI-powered analytics. Their smart solutions cater to the increasingly digital expectations of modern users.

Geographic Reach

ADT services are available nationwide with strong operations in major cities such as Johannesburg, Cape Town, Durban, Pretoria, Port Elizabeth, East London, and Bloemfontein. Rural coverage is also expanding thanks to mobile teams and remote technology.

Partnerships and Accreditations

ADT is affiliated with the Private Security Industry Regulatory Authority (PSIRA), ensuring compliance with South African laws. They also partner with community police forums (CPFs), insurance companies, and neighborhood watches to ensure a holistic security strategy.

Customer Service and Value

With over 500,000 customers across South Africa, ADT emphasizes prompt service, real-time communication, and customer education. Their monthly subscription packages are designed to be affordable and flexible, ensuring that a wide range of clients can access quality security services.

ADT Security Jobs

As of 2025, ADT continues to be one of the largest employers in the South African private security sector. The organization offers a variety of job roles across operations, technology, administration, and customer support. Working at ADT means being part of a mission-driven company committed to protecting communities.

Popular Job Roles at ADT South Africa

Here are some of the most sought-after positions within the company:

  • Armed Response Officer: These officers are first responders during alarm activations. Requirements typically include a valid firearm license, PSIRA registration (Grade C or higher), and physical fitness.
  • Control Room Operator: Based in ADT’s monitoring centers, these professionals track alarms, coordinate patrols, and maintain communication logs.
  • Installation Technician: Responsible for installing and maintaining security systems like alarms, electric fences, and CCTV.
  • Sales Consultants: Experts who engage with potential clients, understand their needs, and recommend security solutions.
  • Customer Support Agent: Handles inbound calls and inquiries, service scheduling, and post-installation support.
  • IT and Data Analysts: In charge of maintaining digital infrastructure, mobile apps, cloud servers, and security software.
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Recruitment and Requirements

ADT prioritizes hiring candidates who are:

  • PSIRA-certified (mandatory for security roles)
  • In good physical health (especially for field roles)
  • Tech-savvy (for modern installations and remote monitoring)
  • Experienced in security, law enforcement, or military service (advantageous)
  • Committed to ethical behavior and integrity

The company also runs internal training academies and offers in-service training for selected roles. This ensures that all new hires meet ADT’s high standards.

Graduate and Internship Programs

ADT also partners with technical colleges and universities to offer internship programs in fields like IT, electronics, and business administration. These programs are designed to groom the next generation of South African security professionals.

Career Progression

Career development is a priority at ADT. Internal promotions are encouraged, and employees are provided with access to upskilling courses, leadership training, and certification support.

How to Apply

You can apply for ADT jobs through:

  • Fidelity ADT Careers Portal: https://www.fidelityservicesgroup.com/careers
  • Job Portals: Platforms like Indeed, Careers24, and PNet regularly list ADT vacancies.
  • Walk-in Applications: Visit any regional office with your CV, PSIRA certificate, and references.

Benefits of Working with ADT

  • Competitive salaries
  • Pension and medical aid options
  • Uniform and equipment provision
  • Risk and life insurance (for field officers)
  • Job stability and growth potential

ADT Security Contact Details

Reaching ADT in 2025 has never been easier, thanks to their strong digital presence and nationwide infrastructure.

National Contact Center

  • Emergency Response & Client Services: 086 12 12 300 (24/7 hotline)
  • Technical Support: 086 12 12 301
  • New Sales & Installations: 086 12 12 302

Email Support

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Head Office

  • Fidelity ADT Headquarters 114 West Street, Sandton, Johannesburg, Gauteng 2196

Regional Offices

  • Cape Town: 62 Rosmead Avenue, Kenilworth
  • Durban: 10 Stanley Grace Crescent, Durban North
  • Pretoria: 601 Pretorius Street, Arcadia
  • Port Elizabeth: 43 Pickering Street, Newton Park

Each regional office offers in-person consultations, system installations, and walk-in customer service.

Social Media

  • Facebook: @FidelityADT
  • Twitter: @FidelityADT_SA
  • LinkedIn: Fidelity ADT
  • YouTube: Fidelity ADT Channel

Website and Online Services

  • Main Website: https://www.fidelity-adt.co.za
  • Online Billing & Account Management: Through the client portal accessible via the main site
  • Mobile App: Available on Google Play Store and Apple App Store (search “Fidelity ADT”)

Client Portal Features

  • View and pay bills
  • Log service issues
  • Schedule installations or repairs
  • Panic alert features

WhatsApp Support (New for 2025)

Fidelity ADT now offers WhatsApp-based support:

  • Message: +27 82 808 5000
  • Services: Account inquiries, alarm alerts, community updates

ADT Security Services has cemented its role as a vital part of South Africa’s safety ecosystem. In 2025, whether you’re a homeowner, business operator, job seeker, or concerned community member, ADT offers the tools, opportunities, and service excellence you need. With cutting-edge technology, dedicated personnel, and expansive coverage, ADT remains a top choice in private security nationwide.