Bells HardingstoneDSTV is South Africa’s premier pay-TV service, offering a vast array of channels, sports, movies, and entertainment. For millions of households in Johannesburg, it is an essential part of daily life. But like any service, issues can arise. Whether you need help with your decoder, have a billing query, want to upgrade your package, or need to report a technical fault, knowing how to contact DSTV quickly and efficiently is essential.
This guide provides all the information you need to contact DSTV customer service in Johannesburg, including phone numbers, walk-in centers, and how to lodge a complaint.
DSTV Contact Number Johannesburg Customer Care, Offices And Support: Complete Guide
About DSTV Customer Support
DSTV is operated by MultiChoice South Africa. They have a comprehensive customer support network, including call centers, walk-in centers (DSTV Accredited Service Centers), online support, and social media channels. Whether you prefer to speak to someone on the phone, visit a physical store, or handle your query online, there is an option for you.
DSTV Customer Care Contact Numbers
The primary way to contact DSTV is through their national customer care line. This number connects you to a call center agent who can assist with a wide range of queries.
DSTV Customer Care Call Centre (National):
011 289 2222
This number works for customers in Johannesburg and across South Africa. It is available during business hours and may have extended hours for certain queries.
Hours: Typically Monday to Friday, 08:00 to 17:00. Hours may vary on public holidays.
When you call, have your DSTV SmartCard number or account number ready. This will help the agent assist you more quickly.
DSTV Complaints Number Johannesburg
If you have a complaint that has not been resolved through the regular customer care line, or if you need to escalate an issue, you can use the dedicated complaints or escalation line.
DSTV Complaints and Escalations:
011 289 3333
This number is often used for more serious issues, such as billing disputes, unresolved technical faults, or complaints about service. Be prepared to provide your account details and a clear explanation of the problem.
You can also send a written complaint to the MultiChoice head office address (see below).
DSTV Technical Support Number
For technical problems with your decoder, signal, or installation, you can contact technical support directly.
DSTV Technical Support:
011 289 2222 (same as main customer care, ask for technical support)
They can assist with:
Signal faults.
Decoder errors.
Installation queries.
HD PVR issues.
Explorer and decoder problems.
DSTV Sales And Upgrades
To subscribe, upgrade your package, or add services like DSTV Stream or Showmax, you can contact sales.
DSTV Sales: 011 289 2222 (ask for sales)
DSTV Walk-In Centers In Johannesburg
Sometimes, you need to speak to someone face-to-face. DSTV has a network of Accredited Service Centers and DSTV Walk-in Centers across Johannesburg where you can get help with payments, purchases, decoder swaps, and account queries.
Here are some of the main DSTV walk-in centers and accredited service centers in Johannesburg.
Note: It is always a good idea to call ahead or check the MultiChoice website for the most up-to-date addresses and operating hours, as locations can change.
Sandton City
Location: Sandton City Shopping Centre, Sandton.
Services: Subscriptions, payments, decoder sales, account queries.
Fourways Mall
Location: Fourways Mall, Fourways.
Services: Subscriptions, payments, decoder sales, account queries.
Eastgate Shopping Centre
Location: Eastgate Shopping Centre, Bedfordview.
Services: Subscriptions, payments, decoder sales, account queries.
Southgate Shopping Centre
Location: Southgate Shopping Centre, Mondeor.
Services: Subscriptions, payments, decoder sales, account queries.
Westgate Shopping Centre
Location: Westgate Shopping Centre, Horizon View.
Services: Subscriptions, payments, decoder sales, account queries.
Mall of the South
Location: Mall of the South, Mondeor.
Services: Subscriptions, payments, decoder sales, account queries.
Clearwater Mall
Location: Clearwater Mall, Strubensvalley.
Services: Subscriptions, payments, decoder sales, account queries.
Cresta Shopping Centre
Location: Cresta Shopping Centre, Randburg.
Services: Subscriptions, payments, decoder sales, account queries.
Accredited Service Centers (Independent Retailers)
In addition to the official DSTV stores, there are many independent accredited service centers across Johannesburg. These are often located in smaller shopping centers or suburban areas. They can handle most queries, including payments and decoder swaps. Look for the DSTV Accredited Service Center signage.
DSTV Head Office (MultiChoice City) Johannesburg
For written correspondence or if you need to visit the head office, the MultiChoice headquarters is located in Randburg.
MultiChoice City Address:
251 Oak Avenue
Randburg
Johannesburg
2194
This is the corporate head office. For general customer queries, it is best to use the call center or a walk-in center first.
Postal Address:
MultiChoice South Africa
Private Bag X6
Randburg
2125
How To Contact DSTV Customer Service Online
The DSTV website and app offer a range of self-service options.
DSTV Website: www.dstv.com
You can log in to your account to:
View and pay your bill.
Upgrade or downgrade your package.
Check your decoder status.
Submit a query or complaint.
Find answers in the help section.
MyDSTV App:
Download the MyDSTV app from the Google Play Store or Apple App Store. You can manage your account, make payments, and get support from your mobile device.
DSTV Social Media
You can also contact DSTV through their official social media channels. This can be an effective way to get a quick response.
Twitter / X: @DSTVcare
Facebook: @DSTV
DM them with your account details and query. They are usually responsive.
How To Lodge A Complaint With DSTV
If you have a complaint, follow these steps:
Contact Customer Care: Start by calling 011 289 2222. Explain your issue clearly. Note the reference number for your call.
Escalate If Necessary: If your issue is not resolved, ask to speak to a supervisor or request an escalation. You can also call the complaints line on 011 289 3333.
Use The Website: Log in to your account on www.dstv.com and submit a query through the help section.
Write A Formal Letter: Send a written complaint to the MultiChoice head office address, including your full details, account number, and a clear description of the issue and the resolution you are seeking.
Contact The Ombudsman: If your complaint is not resolved by MultiChoice, you can escalate it to the relevant ombudsman, such as the Consumer Goods and Services Ombud.
DSTV – Contact Information Summary
| Service | Contact Details |
|---|---|
| Customer Care | 011 289 2222 |
| Complaints / Escalations | 011 289 3333 |
| Head Office Address | 251 Oak Avenue, Randburg |
| Postal Address | Private Bag X6, Randburg, 2125 |
| Website | www.dstv.com |
| Twitter / X | @DSTVcare |
| @DSTV |
Common Queries Handled By Customer Care
Billing and payments.
Package changes (upgrades/downgrades).
Technical faults and signal issues.
Decoder repairs and swaps.
Adding or removing services (e.g., Showmax, DSTV Stream).
Account information and queries.
Moving house (reconnection).
Complaints and disputes.
Tips For Contacting DSTV Customer Service
Have Your Details Ready: Always have your DSTV SmartCard number or account number handy. This speeds up the process.
Be Clear And Concise: Explain your issue clearly. If it is a technical problem, describe exactly what is happening.
Note Reference Numbers: Always write down any reference numbers given to you. This helps if you need to follow up.
Be Patient: Call centers can be busy, especially during peak times. Try calling earlier in the day.
Use Online Channels For Simple Queries: For things like checking your balance or making a payment, the website and app are often faster than calling.
Visit A Walk-In Center For Complex Issues: If you have a problem that is difficult to explain over the phone, visiting a physical center can be more effective.
Common Questions, FAQ Section
What is the DSTV customer care number in Johannesburg?
The main customer care number is 011 289 2222. This number serves customers in Johannesburg and across South Africa.
Where can I find a DSTV walk-in center in Johannesburg?
DSTV has walk-in centers in major shopping centers like Sandton City, Fourways Mall, Eastgate, Southgate, and others. See the list above.
Is there a separate number for DSTV complaints in Johannesburg?
Yes, the complaints and escalations number is 011 289 3333.
Can I contact DSTV on WhatsApp?
Currently, the primary contact methods are phone, website, app, and social media. Check the DSTV website for any updates on WhatsApp support.
Does DSTV have a head office in Johannesburg?
Yes, the MultiChoice head office is located at 251 Oak Avenue, Randburg.
What are the DSTV call center hours?
Typically Monday to Friday, 08:00 to 17:00. Hours may vary on public holidays.
How do I report a DSTV signal fault?
Call 011 289 2222 and ask for technical support, or log in to your account on the DSTV website and submit a fault report.
Can I visit a DSTV center to pay my bill?
Yes, you can make payments at any DSTV Accredited Service Center or walk-in center.
How do I upgrade my DSTV package?
You can upgrade online through the DSTV website, through the MyDSTV app, or by calling 011 289 2222.
What should I do if I am unhappy with DSTV’s response to my complaint?
You can escalate the complaint through the complaints line, write to the head office, or contact the Consumer Goods and Services Ombud.
DSTV – Key Contact Information
| Query Type | Contact Method |
|---|---|
| General Queries | 011 289 2222 |
| Complaints | 011 289 3333 |
| Technical Support | 011 289 2222 |
| Walk‑in Centers | Located in major shopping centers |
| Online Support | www.dstv.com |
| Social Media | @DSTVcare / @DSTV |
Final Warning: Verify Contact Details
Contact numbers and office locations can change. Always verify the most up-to-date information on the official DSTV website before visiting or calling.
Official DSTV Website: www.dstv.com
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This guide was last updated for 2026 standards. Contact information is subject to change without notice. Always verify current details on the official DSTV website.